Frequently Asked Questions


How long does it take to repair my device?

Most devices are repaired within 30-45 mins when the part is in stock and we are not busy. Otherwise it may take 2-3 hours. If the device is mailed in, it can take 24-48 hours for it to be repaired and mailed out.


Do I need to book an appointment to have my device repaired?

No, appointments are not required. You are welcome to visit us at any time during our trading hours; in the Melbourne CBD, Point Cook.


Can you fix water-damaged devices?

Yes, we provide repair services for water-damaged devices. If your device has been exposed to water, it’s essential to power it off immediately. Avoid plugging it in or attempting to replace the battery. 

The time it takes to perform water damage services can vary, ranging from 2 to 3 hours up to 2 days or more, depending on the extent of the damage and the complexity of the repair. Rest assured, our technicians will work diligently to restore your device to its optimal functionality. Please be aware that there is a water damage fee for examining the device once it’s turned on. After the initial service fee, additional charges may apply for any extra parts required for the repair.


Are the repair parts genuine?

At Fixspot, we take pride in being the leading electronics repair provider in Australia, and we always supply the highest quality parts available. Fixspot is an Apple Authorized Service Provider. We offer repairs with genuine Apple parts from Apple-Certified technicians for iPhones, iMacs and MacBook. 

We offer genuine parts for all our repairs, and the best quality replacements if the genuine parts are not available in the market. We stand behind the quality of our services and offer our customers a three-month warranty on all the repairs performed by us. You can trust us to use top-notch components to ensure your device functions optimally after the repair.


Can I mail my device in for repair?

Yes you can,  please visit our Mail-In Repair page.


What if I provide the part needed for repair?

If you have a specific part that you would like us to use for the repair, we can certainly accommodate that request. In such cases, we charge a labor fee, which typically ranges from $30 to $50, depending on the complexity of the repair.

However, it’s important to note that when using customer-provided parts, we are unable to offer our standard warranty for the repair. The warranty we provide covers both the parts and labor when we supply and install the parts ourselves. Since we cannot guarantee the quality or functionality of customer-provided parts, we cannot extend our warranty to cover those parts.

We strive to provide exceptional service and ensure the highest level of customer satisfaction. If you choose to provide the part for the repair, we will still carry out the repair with the utmost care and professionalism. Please consider this information when making your decision, and feel free to reach out to us if you have any further questions or concerns.


Do you offer a warranty for the repair?

Yes, we offer a 3-month warranty for all our repairs. This means that if any issues arise with the repaired device within three months of the repair, we will fix it at no additional cost. For more detailed information about our warranty, including terms and conditions and refund policies, please refer to the Warranty Terms and Conditions on our website. We value your satisfaction and strive to provide reliable and quality repairs backed by our warranty. 


Can you fix a cracked screen on my smartphone?

Yes, we offer screen repair services, as well as LCD repair, for a wide range of smartphones, including cracked screens.


What is a screen repair? 

A screen repair is the replacement of the screen glass only. This is for when the damage is only to the glass, for example the screen is cracked and the LCD is working perfectly. If the screen does not function correctly or has unusual color, lines or dots, then the LCD is also damaged and is in need of a repair. 


How do I know if my LCD is broken? 

It is easy to determine if your device’s LCD is damaged. For instance, when there are lines or dark dots/spots on the display. Or if the display color has been changed or even worse the screen is entirely black, but you know your phone is on because you can hear things are happening but NO screen. You can also diagnose your mobile LCD simply by following our step-by-step guide here.  


How long does it take to repair an iPhone?

Our motto is we fix your phone on the spot – and with repair times of 30 minutes or less for one part repairs, we really mean that. However, some repairs may take longer but most repairs can be completed within 1-2 hours.


What types of tablet repairs do you offer?

We offer various tablet repairs, including screen replacements, battery replacements, charging port repairs, and more.


How much does it cost to replace a laptop keyboard?

The cost of replacing a laptop keyboard can vary depending on the make and model of the laptop. Please contact us for a specific quote.


Can you repair water damage on an iPhone?

Yes, we have experience in repairing water-damaged iPhones. However, the success of the repair depends on the extent of the damage


Can you replace the battery in my tablet?

Yes, we offer tablet battery replacement services. We can replace the battery with a high-quality replacement to restore your tablet’s battery life.


Do you provide repair services for non-Apple smartphones?

Yes, we repair smartphones from various brands, including Samsung, Google, LG, Motorola, and more.


Is it possible to recover data from a water-damaged smartphone?

In some cases, it is possible to recover data from a water-damaged smartphone. We recommend bringing your device to us as soon as possible for the best chance of data recovery. 


Do you offer screen replacement for tablets?

Yes, we provide screen replacement services for tablets and mobile devices of various brands. Whether your tablet has a cracked or malfunctioning screen and LCD, we can help.


How much does it cost to repair a charging port on an iPhone?

The cost of repairing a charging port on an iPhone can vary. It depends on the iPhone model and the complexity of the repair. You can find a list of prices here or contact us for a specific quote.


Can you fix a broken power button on a smartphone? 

Yes, we can fix broken power buttons on smartphones. Our experienced technicians can diagnose and repair the issue efficiently.


Can you repair a tablet with a broken camera?

Yes, we can repair tablets with broken cameras. Whether it’s a hardware issue or a software glitch, our technicians can diagnose and fix the problem.


How long does it take to replace a laptop screen?

The time required to replace a laptop screen depends on the make and model of the laptop. On average, it takes about 1-2 hours to complete the screen replacement.


Can you repair a speaker issue on an iPhone?

Yes, we can repair speaker issues on iPhones. Whether it’s a problem with the earpiece speaker, loudspeaker, or microphone, we can diagnose and fix the issue.


Do you offer software troubleshooting for smartphones?

Yes, we provide software troubleshooting services for smartphones. We can help with issues like app crashes, software updates, and general performance optimization.


Can you replace a damaged digitizer on a tablet?

Yes, we can replace damaged digitizers on tablets. The digitizer is the touch-sensitive glass panel on the front of the tablet, and we can replace it if it’s cracked or unresponsive.

What is a digitizer? 

The digitizer is a transparent layer found in touchscreen devices like smartphones and tablets. It converts touch input into digital signals, allowing users to interact with the device through tapping, swiping, and other touch-based actions. It detects touch gestures and sends the corresponding data to the device’s processor, enabling navigation, typing, drawing, and more. If the digitizer becomes damaged or malfunctions, it can lead to unresponsive or inaccurate touch inputs, requiring professional repair to restore its functionality.


How much does it cost to repair a broken microphone on a smartphone?

The cost of repairing a broken microphone on a smartphone can vary depending on the device model and the extent of the damage. You can find a list of prices here or contact us for a specific quote.


Can you fix a tablet with a frozen screen?

Yes, we can fix tablets with frozen screens. Our technicians can diagnose the cause of the freezing issue and perform the necessary repairs to restore functionality.


Can you repair a device that won’t turn on?

Yes, we can repair devices that won’t turn on. Our technicians will diagnose the issue, which could be related to the battery, power button, or other components, and perform the necessary repairs to get your device up and running again.


How long does it take to replace a MacBook Pro battery?

The time required to replace a MacBook Pro battery can vary depending on the model and the service provider. On average, it can take anywhere from 30 minutes to a few hours.


Can I use a non-Apple battery for my MacBook Pro?

While it is possible to use a non-Apple battery for your MacBook Pro, it is recommended to use genuine Apple batteries or high-quality third-party batteries that are certified for compatibility.


Will replacing the battery improve the performance of my MacBook Pro?

Replacing a worn-out battery can improve the performance of your MacBook Pro, especially if you were experiencing issues such as decreased battery life or overheating due to a faulty battery.